This is the best place to find all the answers to your questions.
If you still require assistance, or you’d like to share your shopping experience with us, please contact us.
How can I track my order?
Once you have submitted your order, you will receive an order confirmation by email to confirm that your order has been received. This email will contain your order number, which along with the zip code of your shipping address, will be all you need to track your order. You can track your order by calling our Customer Contact Center at +256 755 231389, or online.
How can I change/cancel my order?
How long will it take to receive my order?
All orders are shipped within 1-3 business days of placing an order. You will recieve your order within 5 – 10 business days using our standard international shipping.
Please note: For orders that contain multiple items, you may receive each item separately, on different dates.
Can I place an international order?
Yes you can. We ship international orders through our standard international shipping method.
How can I return/exchange my order?
If you are not fully satisfied with your purchase, you will have the option of returning/exchanging it at one of our store locations or by courier. Click here to learn more about our simple returns process.
How can I find a Buqisi Ruux product that I am looking for?
What payment methods do you accept?
We accept the following payment methods:
We do not accept cheques or credit vouchers